Payment & Shipping

CUSTOM_MADE ORDERS 

We will create your Custom-made dress or gown to suit your proportions and height. This process will require 2-3 fittings in person in our NY-based studio to help ensure proper fit. Please note that following final purchase, adjustments may be possible however depend upon the extent of alteration required and will be at the discretion of JINNYLEE DESIGN.

We will provide you an estimated price and will work within the agreed budget during this process. The final price will be determined after finalizing design details including choice of fabric, lace, and embellishments.

Please note we reserve the right to use all products and photos for advertising or promotion.

Timing

Custom-made orders are subject to the complexity of design, consultations, and fittings, and so the production timeframe may vary from 3 to 6 months. Therefore, we highly recommended to start to design of your dress at least 3 months before your event date.

We offer shipping of your finished dress or gown from New York within the United States. We ship priority courier at cost within the United States and if you choose to do this then please allow 12-18 business days for us to deliver the items to you.

Payments 

• All transactions are processed in US Dollars.
• We accept cash, Venmo, Zelle, Visa, MasterCard, American Express, Diners Club, and Discover credit cards. All orders will be charged immediately upon order confirmation.
• All purchases will be subject to applicable sales tax.

Return & Cancellation Policy 

We understand that ordering a dress or gown for your special occasion is an important undertaking. Please note that your dress is especially created for you and the materials cannot be reused once the creation process has begun. Unfortunately, we are not able to accept returns.

Custom-made orders require confirmation with payment of the deposit. Payment of deposit is requested within 15 days of invoice. Please note that deposit will be forfeited if the order is cancelled.

COLLECTIONS AND LIMITED EDITION ORDERS

Shipping Costs - United States of America 

Please note that shipping dates provided at checkout are estimates and are subject to change.  

• Standard Shipping (Est. Delivery 12-18 Business Days): FREE
• Express Shipping  (Est. Delivery 5-10 Business Days): $14.99
• All purchases will be subject to applicable sales tax.

The shipping estimator provided at check out is the shipping time only and does not include the order processing time. Weekends and holidays are excluded from processing and shipping, so please account for non-business days when choosing your shipping method.

You will receive an email with tracking information when your order has shipped. Tracking information for your shipment will be updated and available within 72 business hours. Shipping times will be determined after your order is processed, your payment method is validated, and at the time your order is shipped.

Actual delivery dates are not guaranteed and are subject to factors beyond our control, including delays by the carrier or delivery company, supply chain issues, weather, traffic, and other factors.  To track your package, simply enter the tracking number here for your order status.

 How we deliver

• Shipping address changes must be requested before the order has been shipped. Once shipped, the address cannot be changed, cancelled, or diverted to a different shipping address
• Three attempts to deliver your package will be made by our shipping courier. If you’re not available during these attempts, our courier will ask you to contact them to arrange a delivery of your package for a time when you’ll be present to receive it
• A delivery confirmation email will be sent to you as soon as we receive a notification of successful order delivery from our courier
• Lost packages: If you haven’t actually received your order after receiving a delivery confirmation email from us, please contact us within 3 business days from the date you receive our delivery confirmation email. JINNYLEE DESIGN will not be responsible for the cost or replacement of lost or misplaced packages if notified later than the time frame mentioned above