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Refund Policy

Custom-Made Dresses

We understand that ordering a dress for your special occasion is an important undertaking, and our refund or cancellation policy was created with this in mind. However, it is important to note that our dresses are custom-made and the materials cannot be reused once the creation process has begun. Since each dress is unique and especially customized for you, we do not accept returns. We do reimburse some fit-related alteration expenses as help.

Please refer to our cancellation and return policies below for details.

  • Deposit payable within 15 days

  • Total cost of order to be mutually agreed

  • Deposit will be forfeited upon cancellation of order

  • We reserve the right to use all products and photos for advertising or promotion

  • Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.

  • Orders cancelled more than 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% deposit of the product purchase prices.

If your size fluctuates or you want to modify the dress slightly, we always leave a few inches we can easily make alterations as needed. Please note, flower detailing, beading or belts/ribbons may limit the ability to let a dress out.

New Collection & Limited Editions 

Please note that online order is charged immediately at checkout.

Usually processed and shipped within 10-15 days if you choose Standard shipping. Once that the item is available in our showroom, your order will be dispatched within 3-5 days.

If for any reason you are not completely satisfied, you may return your purchase when it’s presented with an established proof of purchase and in saleable condition. Simply follow the guidelines below:

  • We will accept returns/exchanges of unworn clothing items with original tags and packaging if initiated within 7 days of receiving all items in your order. If it is a split package order, the date you receive the final package will be the delivery date.

  • We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern, we may restrict or refuse future transactions from such customers.

  • For all returns, merchandise must be presented in saleable condition; established proof of purchase is required. Returns are only accepted via mail.

 

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