Refund Policy

Custom-Made Attires

We understand that ordering a dress for your special occasion is an important undertaking, and our refund or cancellation policy was created with this in mind. However, it is important to note that our dresses are custom-made and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.

  • Orders cancelled within 24 hours of payment confirmation* will be eligible for a full refund.

  • Orders cancelled more than 24 hours after payment confirmation* will be eligible for a partial refund consisting of the full shipping cost and 50% deposit of the product purchase prices.

If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed. Dresses generally have a margin of 1 inch on either side of a seam. Flower detailing, beading or belts/ribbons may limit the ability to let a dress out.

Dresses or clothing that does not fit properly but fits the specifications you ordered cannot be returned or exchanged. As our dresses are made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.

Pre-Order and Made-to-Measure Attires

Please note that payment is charged immediately at checkout to reserve your preordered item. 

Pre-orders may be canceled within 24 hours from the purchase. From that moment on it won't be possible. If you have changed your mind about the product purchased in pre-order within 24 hours, you can cancel the item from your order by contacting our Customer Care team. 

Delivery times may vary for pre-orders. Usually processed and shipped within 20-25 days if you choose Standard shipping. Once that the item is available in our showroom, your order will be dispatched within two days.