Returns and Refunds
CUSTOM-MADE ORDERS
We understand that ordering a dress or gown for your special occasion is an important undertaking. Please note that your dress is especially created for you and the materials cannot be reused once the creation process has begun. Unfortunately, we are not able to accept returns.
We will create your Custom-made dress or gown to suit your proportions and height. This process will require 2-3 fittings in person in our New York studio to help ensure proper fit. Please note that following final purchase, adjustments may be possible however depend upon the extent of alteration required and will be at the discretion of JINNYLEE DESIGN.
We will provide you an estimated price and will work within the agreed budget during this process. The final price will be determined after finalizing design details including choice of fabric, lace, and embellishments.
Please note we reserve the right to use all products and photos for advertising or promotion.
We want you to be completely happy with every purchase. If for any reason you are not completely satisfied, you may return of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.
In the event of the returned merchandise not meeting the required conditions, we reserve the right to withhold refunds.
Returns & Refund Policy
- Return requests must be initiated within 7 days (return window based on the exact time of delivery) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund. If it is a split package order, it will start from the time of the final package delivery date and time.
- Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
- Shipping and handling charges are non-refundable.
- Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
- Please allow JINNYLEE DESIGN 5 - 7 business days from the day we receive the returned package to process.
- We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern, we may restrict or refuse future transactions from such customers.
Return Instructions:
Please reach us customer service to make a return request and provide reason for return.
1. Prepare your package
- Return authorization number
- First and Last name
- Product names that you want to return (Name-Color-Size) and the product you want to exchange to if applicable. (i.e. Short Sleeve Dress-Navy-1M)
- Pack your return securely, in the original clear garment bag with SKU sticker and tag and include your printed invoice.
- Affix your shipping label to the package, making sure no other tracking labels are showing.
2. Send return back with 7 business days of this submission to:
JINNYLEE DESIGN
152 W 36th St, Suite 601
New York, NY 10018
4. JINNYLEE DESIGN will not be responsible for lost returns or misplaced items that do not reach us.
Your refund will be processed within 2-3 business days from the date of receipt of your returns at our facility. Please note that depending on your credit or debit card company, it may take additional days after your credit is applied for it to reflect in your account.