Shipping & Return

Pre-order items are from our new collection or a limited edition that are not currently in stock however they are available to order. When you pre-order an item we guarantee availability and then reserve the item for you. 

  • Please not that payment is charged immediately at checkout to reserve your preordered item. 
  • Pre-orders may be canceled within 24 hours from the purchase. From that moment on it won't be possible. 
  • If you have changed your mind about the product purchased in pre-order within 24 hours, you can cancel the item from your order by contacting our Customer Care team. 
  • Delivery times may vary for pre-orders. Usually processed and shipped within 20-25 days if you choose Standard shipping.
  • Once that the item is available, your order will be dispatched within two days.

**Due to the high volume of orders during holiday season you may experience extended processing time.**

Tracking Package

When your order ships from our online store, we send you a shipping confirmation email including your tracking number. To track your package, simply enter your tracking number at usps.com

**Due to the high volume of orders during holiday season you may experience extended processing time.**

Lost or Stolen Packages

If the package shows delivered to your address, but is missing you must report the lost to us within 2 weeks of placing your order (domestic shipments).  Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.

We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.